1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
no documents or related graphics on this Website are modified in any way;
no graphics on this Website are used separately from accompanying text; and
no video is to be copied or modified in anyway
no audio is to be copied or modified in anyway
all of our copyright and trade mark notices and this permission notice appear in all copies. You may not use or exploit any part of this Website for commercial purposes
2.2 Unless otherwise stated, the copyright and other intellectual property rights in the software and all material on this Website (including without limitation photographs, graphical images artwork, data compilations, audio and video material) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
2.3 Subject to clause 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
2.4 Any rights not expressly granted in these terms are reserved.
3. SERVICE ACCESS
3.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
4. VISITOR MATERIAL AND CONDUCT
4.2 You are prohibited from posting or transmitting to or from this Website any material:
that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
for which you have not obtained all necessary licences and/or approvals;
which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
4.3 You may not misuse the Website (including, without limitation, by hacking).
4.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 4.2 or 4.3
5. LINKS TO AND FROM OTHER WEBSITES
5.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page of this Website, and subject to the following conditions:
you do not remove, distort or otherwise alter the size or appearance of any logo or trademarks;
you do not create a frame or any other browser or border environment around this Website;
you do not in any way imply that we are endorsing any products or services other than our own;
you do not misrepresent your relationship with us nor present any other false, misleading, derogatory or offensive information about us;
you do not otherwise use any logo or trade marks displayed on this Website without our express written permission;
you do not link from a website that is not owned by you; and
your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 5.2 for breach of these terms and to take any action we deem appropriate.
5.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 5.2.
6.1 To register on this website you must be over 18.
You can update your registration at any time at the My Account section of our website.
6.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
6.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. You are responsible for all activities that occur under your account or password.
6.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
7.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
7.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this Website.
8. GOVERNING LAW AND JURISDICTION
9.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
9.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
9.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
9.4 If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation in which you breach these conditions at any time.
12% (inclusive of vat) of the monthly rent collected
Set-up fee £300 (inclusive of vat)
*Annual management charge £240 (inclusive of vat)
*Renewal fees, check out fees, registration of deposit included.
Let Only Service
Let only £550 (inclusive of vat)
*Registration of bond £60 (inclusive of vat)
*Renewal Fees £60.00 (inclusive of vat)
*Check Out Fees £60.00 (inclusive of vat)
Tenant Fees prior to the 1st June 2019
Tenancy Fees - For existing tenancies entered into prior to 1st June 2019,
the fees are as follows:
Renewal Fees, an administration charge of £60.00 (Inc of vat) for 6 monthly
renewals and £100.00 (Inc of vat) for 12 months will become payable from the tenant.
Check out Fees, an administrational charge of £60.00 (Inc of vat) will
become payable from the tenant to the agent.
Check Out - In the event of work needing to be conducted at the property
after you have vacated, because it was not returned in a satisfactory condition an admin fee of £60.00 (Inc of vat)
will be deducted from your deposit.
Arrears -In the event of any arrears being recorded on the rental account
which remain overdue for more than 7 days, for each and every reminder letter we send for rent more than 7 day’s overdue,
an administration charge of £30.00 (inc of vat) will become payable.
A charge of £36.00 (Inc of vat) will be deducted from all standing order mandate payments, which are received after the
termination of the tenancy to cover an admin charges in issuing a rent refund.
Tenancy Fees and Charges – For all new tenancies entered into from 1st June 2019 inclusive.
Holding Deposit - (Per tenancy) Equivalent to one weeks rent of the full rental asking price.
Security Deposit –Equivalent to 5 weeks rent. If the annual rent exceeds
£50,000 the deposit increases to 6 weeks rent.
Late payment of rent – A charge of interest at 3% above the Bank of England
base rate from the rent due date will become payable to pursue nonpayment of rent. This charge will become payable when
the account is more than 14 days late (in arrears)
Lost keys or security devices – Tenants are liable and will be charged reasonable costs of replacing any lost keys
or other security devices. This could include, the cost of the locksmith, new lock and replacement keys for any other persons
Changes to an existing tenancy agreement. £50 (inc of vat)
Early termination fee –Should the landlord agree for you to leave the
tenancy before the end of your agreement, reasonable costs will be payable by the tenant including all costs
associated with the marketing and setting up of a new tenancy.
Carters Estate Agents are members of The Property Ombudsman
Carters Estate Agents are members of a Client Money Protection scheme operated by Propertymark. Membership number C0125176
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306 www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property
Ombudsman requires that all complaints are addressed through this in-house complaint’s procedure, before being submitted for an independent review.
Privacy, GDPR & Cookies Policy
Carters of Nuneaton is committed to protecting your privacy. We value our visitors and endeavour to create an enjoyable and safe shopping experience when visiting our website.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with
this privacy statement. We may change this policy from time to time by updating this page.Reg no: 08881727, Registered in England & Wales.
Information collected by our website
Controlling your personal information
An Introduction to cookies
Your consent for cookie deployment by our website.
Cookies used by our website
Actual cookies deployed
How to disable cookies
Information collected by our website
What we collect
For the purpose of making an enquiring or placing an order, our website may collect the following information. Your name and appropriate contact information including email address,
address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.
What we do with the information collected
We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system
for Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information
which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you
promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about
you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to or email us.If you believe that any information we are holding
on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard
and secure the information we collect online
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore,
we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution
and look at the privacy statement applicable to the website in question.
An introduction to cookies
A cookie is a small data file that is automatically placed onto your computer’s hard drive. Cookie files are created by our website and placed onto your device in order to analyse and influence your preferences
or behavior. Analytical cookies are designed to track your journey and experience on our website – so that we may tailor your experience and gather data. Overall, cookies help us provide you with a better website,
by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.The majority
of modern web browsers will automatically allow cookies to be placed onto your device. However you can usually modify your browser’s settings in order to prevent any cookies from being placed onto your device. Setting your
browser to block cookies may prevent you from taking full advantage of our website.
Cookies deployed by our website:
ensure that functionality operates as intended
remember your choices and preferences during and between visits
allow you to share pages via popular social media networks including Facebook and Twitter
allow you to interact with our website by leaving comments or opinions
post enquiries via online forms
track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website
Cookies are not deployed to:
collect any personal identifiable information (without your express permission)
collect any sensitive information (without your express permission)
pass data to advertising networks
pass personally identifiable data to third parties
pay sales commissions
Your consent for cookie deployment by our website
This means that we have assumed that you have ‘opted-in’ for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. Below you can learn more about
the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner’s Office (ICO) website where you can find
the latest information, guidelines and advice on the EU Cookie Law.
Cookie used by our website
Social Network Sharing
We encourage users to share our content and/or like our on profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make ‘Social Sharing’ accessible, our website utilises widgets
either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy
settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.
Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with.
This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product
from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that
will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.
Cookie Consent Check
Upon your first visit to our website, you will notice a subtle banner on the page alerting you to the fact that cookies are being placed onto your computer by our website. In order for our website to remember your choice of opting-in,
we store a cookie which expires after the set amount of days below (see table).
Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate
in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.
Our website’s visitors can choose to contact us via form(s) on our website. In order to prevent spam enquiries, we protect our forms with anti-spam challenges which ensure the visitor is an actual living person, rather than a computer bot or spider.
Actual cookies depoloyed
Below is a table of information which lists all cookies deployed and used on our website
This cookie is set by our website once you have seen and acknowledged our Cookie banner. This cookie will expire and automatically delete itself after
Google Analytics (Universal)
TThe single default cookie for Google Universal Analytics. This sole cookie used by Goole Analytics stores a unique client identifier (Client ID) which
is set randomly. This cookie is set to expire after 24 months (2 years) and is refreshed each time you visit our website.
Google Analytics (Universal)
Used by Google Analytics to create and retrieve tracker objects.
Serveral WP Settings cookies may be set if you log into the website. The number on the end is your individual user ID from the users database
table. This is used to customise your view of admin interface, and possibly also the main site interface.
This cookie records your device’s pixel ratio. If your screen resolution is a retina or Hi DPI screen, then the website may choose to serve you higher
How to disable cookies
Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website.
To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of
cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware. You call also disable Google Analytics on all websites by
downloading the Google Analytics Opt-out Browser Add-on.
This privacy notice sets out how we will process personal data we collect from or about you, or which you provide to us. Please read this notice carefully to understand why data is being collected and what we do with that data. Our website and services may contain links to
independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies. We may change the privacy notice from time to time by amending this page.
For the purpose of the Data Protection Act 1998 and General Data Protection Regulation EU 2016/679, the data controller is L S CARTER LIMITED trading as Carters of Nuneaton and L S CARTER (BEDWORTH) LIMITED trading as Carters of Bedworth companies registered in England under company
numbers is 08881727 and 10767670 whose registered address is 12 Rodney Gardens, Sheepy Magna, Atherstone, Warwickshire, CV9 3SY.
What type of information will we collect from you?
The personal information we collect from you will typically include the following:
Full name and contact details (including your contact number, email and postal address)
Information relating to your identity where we are required by law to collect this to comply with the Money Laundering Regulations 2017 and the Immigration Act
Information on your close connections where we are required to conduct conflicts of interests under regulatory obligations
Your banking details where required such as where you are letting a property or, where renting, to set up an approved tenancy deposit account for you and arrange for rental payments
Information on any access requirements you have necessary to enable us to find suitable properties for you, which may consist of special category personal data comprising details of any disability or other health information about you
Details about your areas of interest where we wish to send you marketing information about similar products and services
located above for further details.] This may include information about your visit, including [the full Uniform Resource Locators (URL),] [clicks through to and from our site (including date and time),]
[products you viewed or searched for’] [page response times,] [download errors,] [length of visits to certain pages,] [page interaction information (such as scrolling, clicks, and mouse-overs),]
[methods used to browse away from the page,] [OTHER] and any phone number used to call our customer service number
Other technical information, including what devices you use to connect to our App,device location data where this function is not disabled by you on your device, [the Internet protocol (IP) address
used to connect your computer to the Internet,] [your login information,][browser type and version,] [time zone setting,] [browser plug-in types and versions,] [operating system and platform]
Your communications with us, including a record of the email or telephone correspondence created when you contact us as part of a product or service query
Where we need to collect personal data by law (for example to meet our obligations to prevent fraud and money laundering) or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying
to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
On what basis can we process your information?
The legal grounds under data protection legislation for processing your personal data are as follows:
It is necessary for the performance of a contract to which you are a party, or to take steps prior to entering into a contract with you, for us to provide you with our products and services
You have given us explicit consent to the processing of your personal data for one or more specific purposes, namely 1) where you have given us consent to receive electronic marketing by us and/or 2) to process your Special Category Personal Data described above. You do not need to
provide us with marketing consent in order to receive our services
It is necessary for the purposes of our legitimate interests, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine this we shall consider a number of factors, such as what you were told at the time you provided
your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you. Our legitimate interests include processing necessary data to improve and to promote our services and products and to better understand our customers’ interests
and knowledge of the property market and to administer the technical aspects of our service and products.
Where we need to comply with a legal obligation; or in rare circumstances
Where we need to protect your interests (or someone else’s interests); and/or
Where it is needed in the public interest or for official purposes
What are we going to do with your information?
We will hold and use personal information about you in the following ways:
To fulfil our obligations to you when providing you with our property services
To share your information with others where necessary to fulfil our property services for you or where acting as agent for a third party on your behalf
To comply with our statutory and regulatory obligations, including [verifying your identity, prevention of fraud and money laundering and to assess your credit worthiness
Communicate with you during the course of providing our services, for example with your enquiries and requests
Statistical purposes so we can analyse figures to help us manage our business and plan strategically for the future
To provide you, or to enable third parties to provide you, with information about goods or services we feel may interest you, where you have provided permission for us to do so or, if you are an existing customer only, where we choose to contact you by electronic means (including e-mail or SMS)
with information about our own goods and services similar to those which you have already obtained from us or negotiated to obtain from us. For those marketing messages you can unsubscribe at any time
Track your use of our service including your use of our App in order to improve these
To notify you about changes to our service
To ensure that content from our site is presented in the most effective manner for you and for your computer
How long we keep your data for
We will retain your personal data for different periods depending on the service you have chosen to use us for, which may be a longer period than that for which we need to hold your data to provide those services, i.e. where we are under regulatory or statutory duties to hold your data for a longer period
or need to retain it in the event of a legal claim or complaint.
Who your information will be shared with
We will pass your details to the following organisations (our “data processors”) who carry out certain activities on our behalf as part of us providing our services including credit reference agencies such as Rent4sure, HMRC, Tenancy deposit protection such as The DPS, The Tenant Shop, Anti money laundering
providers, the board contractors, EPC providers, surveyors, contractors for maintenance, success local for website enquiries, Property Software Group and CFP for estate agency software, Paul Hayward for accountancy. Any company that we share your information with will not contact you without your consent.
We will also pass your details where necessary to your property solicitors and those of the other party to your transaction. We will also disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If our company or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets
If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes
of fraud protection and credit risk reduction.
We will not share your information with third parties for marketing purposes without first obtaining your prior consent.
Security of your data
Your data will be held on secure servers within the European Economic Area (“EEA”) with all reasonable technological and operation measures put in place to safeguard it from unauthorised access. Where possible any identifiable information will be encrypted or minimised. If we have given you a username and password
which enables you to access certain parts of your matter on our systems, you are responsible for keeping it confidential. Please do not share it with anyone.
How you can access and update your information
You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed. These requests are free of
charge and can be sent to Leanne Carter, Carters of Nuneaton, The Parade, 68 St Nicolas Park Drive. Nuneaton, CV11 6DJ.
How you can request erasure of your data
You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where you have withdrawn consent for us to process
it (as explained below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable,
at the time of your request.
How you can withdraw your consent
You have the right at any time to withdraw any consent you have given us to process your personal data. Please note if you withdraw your consent it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent. Should you wish to do so you can change your consent
preferences at any time by contacting us at email@example.com
How you can restrict or object to us using your data
You can ask us to suspend the way in which we are using your information in certain scenarios, or object to our processing your data where we are relying on a legitimate interest ground (or those of a third party) and you feel it impacts on your fundamental rights and freedoms, or where we are processing your personal data for
direct marketing purposes. In some cases where you object, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Please note that if you want us to restrict or stop processing your data this may impact on our ability to provide our services. Depending on
the extent of your request we may be unable to continue providing you with our service. Any queries or concerns about the way in which your data is being used can be sent to Leanne Carter at Leanne@cartersestateagents.co.uk or by post at Carters of Nuneaton, 68 St Nicolas Park Drive, Nuneaton, CV11 6DJ.
Moving your information to another organisation
In the event that we process your data by automated means where you have either provided us with consent for us to use your information or where we used the information to perform a contract with you, you have the right to request that we send to you or to another organisation, a copy of the personal data we hold about you, for example
when you are dealing with a different service provider. If you would like us to move, copy, or transfer your information please let us know by email to firstname.lastname@example.org. We will respond to you within one month after assessing whether this is possible, taking into account the technical compatibility with the other organisation in question.
Complaints about the use of your personal data
If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated by writing to Leanne Carter, Carters of Nuneaton, 68 St Nicolas Park Drive, Nuneaton, CV11 6DJ. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain
to the UK data protection regulator, the Information Commissioner’s Office. Further details can be found at www.ico.org.uk or 0303 123 1113.